Frequently asked questions about our corporate housing service

Rates depend on city, season, and home size, but our pricing is always transparent and service-fee free. Your quote typically includes utilities, fast Wi-Fi, professional cleaning, and essentials. We also cover minor maintenance up to $500. Expect a clear invoice with no surprises and options to reduce cost with longer stays. Tell us your dates and priorities; we will propose the most suitable, best-value homes available.

We serve assignments from one week to several months, with flexible extensions if projects run long. Many clinicians book four to twelve weeks; executives often choose monthly terms. We confirm availability quickly, accommodate schedule changes when possible, and keep paperwork simple. If your rotation shifts, we will work to extend your current home or find a comparable alternative with minimal disruption.

We primarily host travelling professionals: nurses, doctors, allied health staff, and executives on temporary assignments. Verification may include employment details, assignment letters, and ID. For safety and comfort, we do not permit smoking and may limit occupancy to adults. Every guest agrees to our house rules, and bookings are confirmed only after successful screening and acceptance of terms.

All guests complete background checks and identity verification. We strictly enforce no-smoking policies and communicate clear house rules. Homes feature secure entry and are located in reputable neighbourhoods, with guidance on local safety and parking. We conduct quality checks, schedule professional cleanings, and respond quickly to any issue. Owners receive assurance that respectful, verified professionals are staying in their properties.

To maintain cleanliness and protect allergies, smoking is never allowed. Pets are generally not permitted, though select homes may accept assistance animals in line with applicable regulations. If you require an exception, speak with us before booking so we can confirm suitability. Our goal is to provide an allergen-conscious, fresh environment for every guest and to safeguard each property.

We fund minor maintenance up to $500 per stay for issues like small plumbing fixes, appliance servicing, or urgent handyman tasks. We coordinate vetted technicians quickly and keep both guests and owners informed. Larger repairs are escalated to the owner with transparent quotes. This approach prevents minor issues from becoming major problems, protecting comfort, safety, and the property’s long-term condition.

Professional cleanings occur between every stay using hotel-grade checklists and supplies. We replace linens and towels, sanitise kitchens and bathrooms, and check inventory of essentials. Mid-stay refreshes can be arranged on request. After each departure, we perform a condition review and address any light maintenance promptly. This disciplined routine keeps homes consistently pristine and ready for immediate move-in.

Share your dates, location, and must-haves. We respond quickly with curated options and transparent pricing. Select a home, review the simple agreement, and pay securely to confirm. Before arrival, we send digital check-in instructions and support contacts. Need to extend? Message your manager and we will prioritise continuity or a seamless transition to a comparable property.

Extensions are common; tell us early and we will secure added nights where possible or propose comparable alternatives. Cancellation terms are stated clearly before you book and vary by property and season. We aim for fairness and transparency, helping you minimise costs if plans change. Communication is proactive and timely to reduce disruption to your schedule.

Owners receive punctual payouts as scheduled in the agreement, along with transparent statements detailing nights, rates, and any approved expenses. We document professional cleanings and maintenance, and we provide updates after condition reviews. You will have a single point of contact for questions, plus end-of-month summaries. Our goal is reliable occupancy, diligent care, and clear, audit-friendly records.